Working with us

Job Purpose

Act as a critical link between business stakeholders and data-driven solutions, ensuring that organisational objectives are translated into actionable data requirements. The role involves analysing business processes, interpretating data and collaborating with technical teams to deliver insights that support decision-making and strategic planning.

Key responsibilities:

• Engage with business stakeholders to understand and document data requirements aligned with organisational goals.
• Analyse, interpret, and visualise data to identify trends, patterns, and business and efficiency opportunities.
• Translate business requirements into functional specifications for efficiency, change, project, data and analytics solutions.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Develop and maintain documentation, including data models, process flows, and business glossaries.
• Support data quality initiatives, identifying and addressing data issues or inconsistencies.
• Assist in the design and implementation of data governance and data management practices.
• Facilitate data-driven decision-making through the creation of dashboards, reports, and presentations.
• Support user acceptance testing (UAT) and ensure solutions are fit for purpose.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Support the wider project and change delivery team, including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.
• Champion a culture of data literacy and continuous improvement within the business.

Required skills, knowledge & experience:

• Bachelor’s degree in Business, Information Systems, Data Science, or a related field (or equivalent experience).
• Relevant certifications (e.g., IIBA CBAP, BCS Business Analysis, or data analytics qualifications) are advantageous.
• Proven experience in a business analyst role with a focus on data or analytics projects.
• Demonstrated track record of delivering data-driven solutions to business challenges.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication and stakeholder management skills.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau).
• Experience with data querying languages (e.g., SQL) and understanding of data structures.
• Knowledge of data governance, data quality, and data management best practices.
• Understanding of data privacy and compliance requirements (e.g., GDPR).
• Ability to document processes, requirements, and data flows clearly and concisely.
• Familiarity with Agile and/or Waterfall project methodologies.
• Adaptability and willingness to learn new technologies or concepts in the data domain.

Personal Attributes

• Curious and proactive mindset, with a passion for deriving insights from data.
• Strong attention to detail and commitment to data accuracy and integrity.
• Collaborative approach and ability to work effectively with diverse teams.
• Strong organisational and time management skills.

Job Purpose

A senior leadership position responsible for shaping and executing the organisation’s data strategy. This role oversees data governance, analytics, supporting business intelligence and data science functions, ensuring that data-driven insights inform key decisions and drive data improvement for organisational success. The Head of Data & Analytics will champion a culture of data excellence, foster innovation, and ensure compliance with data-regulations and best practices.

Key responsibilities:

• Develop and implement a comprehensive data strategy aligned with the Bank’s objectives.
• Embed robust data governance frameworks to ensure data quality, integrity, and security.
• Oversee the design and delivery of analytics solutions that drive actionable insights and support business growth.
• Promote data literacy across the organisation, enabling teams to make informed, evidence-based decisions.
• Collaborate with stakeholders across business units to understand data needs and deliver tailored analytics solutions.
• Ensure compliance with data protection laws (e.g., GDPR) and best practice standards.
• Evaluate and implement data and analytics technologies, tools, and platforms.
• Working closely with the IT teams and change management to ensure that data is a key actionable focus area for the business to promote change.
• Stay abreast of industry trends, emerging technologies, and regulatory developments.

Required skills, knowledge & experience:

• Proven experience in a senior data or analytics leadership role.
• Strong background in data management, governance, analytics, and business intelligence.
• Demonstrable experience of leading and developing high-performing teams.
• Expertise in data architecture, data science, and advanced analytics techniques.
• Excellent stakeholder management and communication skills.
• Strategic thinker with the ability to translate business needs into data solutions.
• In-depth knowledge of data protection regulations and ethical use of data.
• Experience with modern data platforms, cloud solutions, and analytics tools.

Key competencies

• Leadership and people management.
• Strategic planning and execution.
• Problem-solving and analytical thinking.
• Influencing and stakeholder engagement.
• Change management.
• Innovation and continuous improvement.

Job Purpose

Responsible for defining and executing the Bank’s product strategy. The Head of Product & Proposition owns the product portfolio end-to-end – ideation, development, pricing, lifecycle managements, and regulatory alignment – ensuring products meet client needs, support Banking teams and drive commercial performance while maintaining risk discipline.

Key responsibilities:

Product strategy:

• Develop and maintain a comprehensive product strategy aligned to the Bank’s growth, risk and client needs / experience.
• Own the full product portfolio.
• Identify market opportunities, emerging client trends, and competitive gaps.
• Lead product governance and portfolio prioritisation.

Product development & innovation:

• Drive new product development from concept to launch, including business cases, pricing, design and delivery.
• Champion digital transformation – client portals, onboarding, mobile features, and tools.
• Partner with teams across the Bank to modernise platforms and enable scalable, client-first solutions. Commercial performance:
• Set and track product P&L targets across revenues, margins, cost of delivery and usage.
• Support teams with training and go-to-market materials.
• Improve product adoption by optimising packaging, pricing and segmentation strategies.

Risk, controls & regulatory management

• Ensure all products meet regulatory standards.
• Lead product governance committees and documentations.
• Manage product-related operational, conduct and reputational risks.

Client & stakeholder engagement

• Conduct client research, interviews and focus groups to gather insights.
• Partner with Marketing to articulate value propositions and deliver exceptional client experiences.

Required skills, knowledge & experience:

• Strong understanding of private banking products and lending.
• Sound knowledge of regulatory frameworks.
• Expert in product management methodologies.
• Financial modelling, pricing and P&L management skills.
• Experience managing cross-functional initiatives and product portfolios.

Leadership competencies

• Strategic thinker with the ability to bridge vision and execution.
• Excellent stakeholder management – comfortable working with executives, Banking, risk, compliance and IT.
• Strong communication skills, both written and verbal.
• Date-driven decision-making and analytical rigor.
• Client-centric mindset with strong commercial acumen.
• Ability to lead through change.

Job Purpose

Responsible for executing the product strategy and managing day-to-day product delivery. The Product Owner owns the product backlog, translates client and business needs into clear requirements, and works closely with teams across the Bank to deliver high-quality banking products and digital experiences.

Key responsibilities:

Product execution & management:

• Translate product strategy and roadmaps into actionable instructions.
• Own and prioritise the product backlog based on client needs, business value, and risk considerations.
• Maintain a full, informed picture of how choices in features, technology, and regulations interact. Client & business insight:
• Gather client feedback through the Banking team, client interviews, analytics and research.
• Use insights to refine requirements and propose enhancements.
• Validate product solutions with end users, ensuring alignment to the private banking client experience.

Product delivery:

• Collaborate with partners to delivery features.
• Lead planning, refinement and daily updates.
• Ensure timely and high-quality product releases. Risk, controls & regulatory alignment:
• Ensure all products adhere to regulatory requirements.
• Document product decisions and maintain audit-ready records.
• Raise and manage risks or issues through proper channels. Stakeholder communication:
• Communicate product updates, release plans, and progress.
• Manage expectations across the business.
• Prepare materials for governance committees and product forums.

Performance & product health:

• Track and report on KPIs such as adoption, usage, client satisfaction, operational metrics, and issue rates.
• Monitor product performance post-release and implement continuous improvements.

Required skills, knowledge & experience:

• Knowledge of private banking products and lending.
• Understanding of regulatory expectations.
• Strong communication skills, both written and verbal.
• Client-first mindset.
• Detailed-oriented, organised and able to manage multiple workstreams.
• Strong data analytic skills.
• Collaborative working with cross-functional teams.
• Problem-solving mindset with ability to make decisions based on evidence.
• Resilient and comfortable working in a fast0baded environment.

Job Purpose

The Associate Banking Director, Intermediary Lending role plays a key part in supporting the Bank’s growth strategy. This is achieved through the delivery of compliant and client-focussed advice and lending solutions, primarily within the regulated mortgage market.
Reporting to the Head of Mortgage Intermediary Lending, the role is responsible for creating new client relationships whilst also maintaining and strengthening existing mortgage intermediary partnerships to drive sustainable business growth.

Main responsibilities / key duties:

• Assess clients’ financial needs and provide tailored lending solutions.
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility.
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Ensure compliant management of lending files, maintaining complete and accurate documentation throughout the mortgage process.
• Manage client expectations effectively providing timely updates and clear communication throughout the mortgage process.
• Facilitate an effective handover of clients to intermediary banker once lending has drawn down.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Undertake business development activities with panel and target mortgage intermediary firms, including attending networking events.
• Support Intermediary Relationship Director with the implementation of the professional partnership strategy (mortgage intermediary element only).
• Create opportunities for the wider baking team by articulating the Bank’s strong credit profile, promoting savings products and delivery bespoke client solutions.
• Efficiently and professionally screen, manage and, where necessary, decline transactions, ensuring decisions are made with integrity and discretion.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection regulations, including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

Required qualifcations, knowledge, & skills:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated
  mortgage advice.
• A strong understanding of credit underwriting and loan processing (and preferably experience of both).
• Excellent attention to detail and high levels of accuracy.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral)
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Takes ownership and accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.
• Brings fresh perspectives while maintaining integrity, discretion and professionalism.
• Consistently represents the Bank with the highest standards of conduct and professionalism.
• Demonstrates initiative and a pro-active approach.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous
  improvement.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

To support the successful delivery of projects and strategic initiatives aligned to the Bank’s business plan and long-term objectives. The role involves gathering, analysing, and translating business needs into clear, actionable requirements to support projects and change initiatives, working with stakeholders across the Bank. By working closely with key stakeholders, business functions, and external partners, the role enables collaboration, supports sound decision-making, and drives the effective planning and execution of change initiatives to improve operational efficiency and the client experience.

Key responsibilities:

• Evaluating business processes to anticipate requirements, identifying inefficiencies, and recommend improvements.
• Documenting clear, structured business requirements to support solution design, development, and testing.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Supporting the Test team and UAT as required to ensure business requirements are met and issues are addressed.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Assisting in project and change governance, contributing to planning, reporting, and compliance.
• Supporting the Project Manager in the wider project and change delivery – including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.

Required skills, knowledge & experience:

• Experience of working in Financial Services is desirable but not essential.
• Strong requirements gathering and analysis skills, using both visual and written documentation tools.
• Understand project management methodologies and the full project lifecycle.
• An ability to work across multiple projects of varying size and complexity for various stakeholders
• Confident in engaging and constructively challenging stakeholders to ensure clarity and accuracy in requirements and solutions.
• Be comfortable coaching business users inexperienced in change through the project and enhancement lifecycles.
• Excellent communication skills, with the ability to engage effectively at all levels of the organisation.
• Strong analytical, documentation, and problem-solving skills, with keen attention to detail.
• Proactive with a drive for continuous improvement and change with a learning mindset
• Self-motivated and able to perform under pressure, meeting tight deadlines without compromising accuracy.
• A team player, who can adapt styles to suit the different stakeholders we engage with across the business.
• Committed to delivering excellent client service, both internally and externally.

JOB PURPOSE

The successful candidate will have strong commercial experience and a proven ability to manage and grow client relationships across a diverse portfolio, ranging from small enterprises to larger corporate organisations. You will be responsible for delivering tailored banking solutions, developing new business opportunities, and maintaining long term, trusted client relationships.

MAIN RESPONSIBILITIES / KEY DUTIES

• Responsible for the maintenance and development of a defined client portfolio. Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
• Identifying, meeting, and winning prospective new clients / introducers by outlining how we operate and the product and services we offer.
• To prepare documents, briefing papers, reports, returns, presentations etc.
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating meetings contacts, prospects, new and referred business etc.
• To undertake or support ad-hoc business projects as required.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Achieved or working towards a recognised professional banking qualification (e.g. Chartered Banker and/or CeMAP).
• The ability to develop and maintain strong professional relationships at all levels.
• Strong interpersonal and communication skills (both written and oral).
• Uses effective questioning and listening skills to establish client needs.
• Delivers clear, well‑structured presentations, adapting style and content to suit different audiences and settings.
• Strong networking and business development skills, with experience of developing and sustaining internal and external stakeholder relationships.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Ability to positively challenge both colleagues and clients where appropriate.
• Excellent attention to detail and high levels of accuracy.
• Takes ownership and is self-motivated and pro-active.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Consistently represents the Bank with the highest standards of conduct and professionalism.